Capital Adjusting Services (“Capital Adjusting Services,” “we,” “us,” or “our”) operates https://capitaladjustingservices.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you may have.
1) Who we are
Website: https://capitaladjustingservices.com
Contact: info@capitaladjustingservices.com
2) Information we collect
We collect information in the following ways:
A. Information you provide to us
When you submit information through our website (for example, a “text us” or contact form), you may provide:
- Name
- Mobile phone number
- Any details you include in your message (such as property loss details, address, or claim-related information)
B. Information collected automatically
When you visit the Site, we may automatically collect certain information, including:
- IP address
- Device type and browser type
- Pages viewed, time on site, and referring/exit pages
- Approximate location (derived from IP address)
- Interactions that help us measure advertising and site performance
3) How we use your information
We use information we collect to:
- Respond to inquiries and communicate with you
- Provide and improve our services and customer support
- Send text messages you request or consent to receive (for example, responding to an inquiry)
- Measure marketing performance and improve our advertising (including conversion measurement)
- Detect and prevent fraud, abuse, or security issues
- Maintain the Site and troubleshoot issues
4) Text messaging (SMS) and Twilio
If you provide your mobile number and request communication by text, we may send SMS messages to that number.
- SMS provider: We use Twilio to send and receive text messages.
- What Twilio may process: Your phone number, message content, and message metadata (like timestamps and delivery status) to provide the SMS service.
- Message and data rates: Standard message and data rates may apply depending on your carrier.
- Opting out: You can opt out of SMS at any time by replying STOP. You can also email info@capitaladjustingservices.com for help.
We do not sell your phone number.
5) Analytics, advertising, and call tracking
We use the following tools to understand site performance and advertising results:
- Google Analytics (site analytics)
- Google Ads conversion tracking (measures ad performance and conversions)
- CallRail (call tracking and attribution related to marketing)
These providers may use cookies or similar technologies to collect information about your interactions with the Site and ads, depending on your browser settings and consent configuration.
6) Cookies and similar technologies
Cookies are small files stored on your device that help websites function and help site owners understand usage.
We may use cookies and similar technologies for:
- Basic site functionality
- Analytics and performance measurement
- Advertising measurement and attribution
Your choices: You can typically control cookies through your browser settings (for example, blocking or deleting cookies). If you disable cookies, some parts of the Site may not function as intended.
7) Who we share your information with
We may share information only as needed to operate our website and provide services, including with:
- Service providers that process data on our behalf (for example: Twilio, Google, CallRail, website hosting and website service vendors)
- Professional advisors (legal, accounting) as necessary
- Authorities if required by law or to protect rights, safety, and security
We do not sell personal information.
8) How long we retain your information
We retain personal information for as long as reasonably necessary to:
- Respond to and manage inquiries
- Provide services
- Maintain our business records
- Comply with legal, regulatory, and security requirements
Retention periods may vary depending on the type of information and the purpose for collecting it.
9) How we protect your information
We take reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.
10) Your rights and choices
You can request to access, correct, or delete certain personal information we may have about you by contacting us at info@capitaladjustingservices.com.
We may need to verify your request before responding, and we may retain certain information as required for legal, administrative, or security reasons.
11) Children’s privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
12) U.S.-only services
Our services and marketing are intended for individuals in the United States. We do not intentionally target or offer services to individuals located outside the U.S.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Effective date” at the top.
14) Contact us
If you have questions about this Privacy Policy or our privacy practices, contact: info@capitaladjustingservices.com
