The relationship between you and your insurance company can get pretty complex. On one hand, you probably bought the insurance cover on the promise that the insurance company will be there for you when you need them. While this is mostly true, the relationship between the two parties is not as straightforward as the statement implies. Insurance companies make greater profits when they take in as many premiums as possible and pay as little liability claims as possible. Given that most insurance companies are profit-seeking entities, the first part makes perfect sense (the insurance salesmen, the marketing adverts and so on). What usually stumps insurance policyholders is the second part and this leads us to the main goal of insurance adjusters.

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